About the Role
In this role you will be focussed on our Business to Business sectors, which includes SME’s right up to the larger Industrial and Commercial operations. Experience of the Utilities industry is a huge advantage and very much desirable. You will offer solutions and improvements to the business through effective collaboration with a variety of Business to Business and internal stakeholders. This will include designing process improvements, process documentation, requirements documentation and more. This role will involve significant weekly travel across the UK. This role could be based out of either our Nottingham or Manchester offices.
Day to Day Responsibilities
Develop a deep knowledge of the ENSEK software products and solutions
Understand and translate the client’s requirements into the specifications needed to implement software solutions
Deliver/implement/configure software solutions for clients
Technical Consultation with clients
Supporting build, test, UAT support and go live support in the software implementation project
Co-ordinate with client’s business and technical teams and provide necessary guidance
Ensure continued client satisfaction
Identify areas of opportunities and improvements
Troubleshoot problematic client orders
Communicate effectively and cultivate professional relationships with colleagues
Ensure compliance adherence
You’ll need a broad range of skills in this varied role
It’s an old cliché but you will consider yourself a people person, as relationship building is very important. Working with and through others is key.
You’d need to be a proper self-starter. We trust people to get on with their jobs and don’t over manage them.
We aren’t overly corporate either, so you’ll need to get your hands dirty and get stuck in.
Sound Business and commercial awareness will be required as the basis for an ability to interpret and make relevant business recommendations from the results of complex analysis formed in the energy industry.
You’ll need strong requirements gathering experience with business specifications and process mapping (‘AsIs’ & ‘ToBe’ being second nature), user stories, product backlog management
We’d look for those with knowledge of Industrial and Commercial energy sector pricing, billing, trading, group billing, TPI/broker ways of working, contracting, smart metering, change of tenancy, upgrades and renewals.
Excellent communication skills to engage stakeholders through workshops, 1-2-1’s and more
Solution Design and specification backed by strong experience in writing business requirements specifications and drawing up process maps (i.e. MS Visio, Aris etc)
Demonstrable customer centric thinking to ensure issues and solutions that help improve customer experience
Be a strong team player
You’ll need to be able to work, on occasion, with ambiguity. Sometimes it’s is not always clear how to proceed. Generating options, finding a great solution and then taking responsibility for making it happen is something you will enjoy.
Good sense of humour combined with a friendly and communicative style. Like everyone else here!
Working at ENSEK
It’s probably better we just let our employees tell you what it’s like to work here.
‘It’s a proper team’.
‘No red tape’.
‘You can make things happen’.
‘The coffee machine is great and free!’
‘Everyone knows everyone’.
‘Professional but informal’.
‘There is a treat each month’
‘Great city centre location’.
‘There are loads of opportunities to do more than your normal job’.
‘Everyone gets a day off on their birthday!’
ENSEK was formed by seasoned industry practitioners and continues to grow through the recruitment of talented individuals who have all worked in relevant industries. We hire people not roles.